Four channels, one place for your team
A shared inbox that keeps your team in the conversation.
Bring connected WhatsApp, Instagram, Messenger, and website conversations into Sunono AI. Your team can see the conversation, assign responsibility, and reply when a shopper needs a person, with the AI assistant available to handle shopping questions.
Book a demoGive every conversation a clear next step
Find the conversation
Review shopper messages from connected channels in one shared inbox. Open a conversation to see its history before deciding what to do next.
Coordinate the response
Assign the conversation to a team member and leave internal notes with the context they need. Those notes stay with your team.
Choose who replies
Pause the assistant while your team replies. When personal attention is no longer needed, resume the assistant from the same conversation.
Connect the channels your customers already use
Review your WhatsApp business account, Instagram professional account, and Facebook Page connections during setup. Add the chat widget if you have a website. Prepare your team’s access and product catalog, then walk through assignment and handoff together in a demo.
Meet shoppers where they message
Explore the shared inbox
Choose a channel and switch between the AI assistant and team handoff in this illustrative preview.
Your team’s inboxIllustrative exampleSample conversations04
WhatsApp · AI reply
Rana
WhatsAppYour assistant answers using your catalog and helps the shopper take the next step.
Explore the channels and account setup for your shop in a guided demo.
See WhatsApp in a demoA shared inbox. A team that stays in sync.
Give every conversation an owner
Assign or transfer conversations so your team knows who is following up.
Keep context with the team
Leave internal notes that help teammates pick up the conversation.
Keep useful replies close
Use saved replies for the questions your team answers often.
See who needs a person
Find paused conversations in Needs Attention and step in from the inbox.
Questions about the shared inbox
Which channels can my team manage?
Connected WhatsApp business messaging, Instagram professional-account DMs, Facebook Page messages on Messenger, and website chat appear in Sunono’s inbox. Account setup is reviewed for each channel.
Are internal notes sent to the customer?
No. Internal notes give your team context inside the inbox; they are separate from replies sent to the shopper.
Can we return a conversation to the assistant?
Yes. Your team can pause the assistant to handle the conversation and resume it when ready. Assignment and conversation history help the team coordinate the handoff.
A better conversation starts here
See what Sunono can do for your shop.
See your messaging channels, AI shopping assistance, and team inbox in a walkthrough built around your shop.