Your shop, connected
What can you do with Sunono?
Help shoppers find the right product, turn conversations into orders, and manage your shop and team from one place.
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Meet shoppers where they are
Bring your connected channels into one shopping and support workflow.
WhatsApp business messaging
Answer product questions and help customers order through WhatsApp.
Instagram messages
Help shoppers who message your Instagram professional account.
Facebook Messenger
Handle shopping conversations from your Facebook Page.
Website chat
Let visitors ask questions while browsing your storefront.
Give your shop an AI assistant
Guide shoppers with your product information and the voice of your shop.
Arabic and English
Help customers shop and ask questions in either language.
Product discovery
Match what a shopper asks for with relevant products from your catalog.
Catalog-based answers
Answer product questions using the prices and availability you manage.
Shopping in the conversation
Help customers build a cart, provide delivery details, and confirm an order.
Your tone and instructions
Set your assistant’s tone, role, and shop-specific instructions.
Shop FAQs
Add common questions and answers in Arabic and English for your assistant to use.
Reply improvements and rules
Use feedback to draft, review, and publish rules that guide your assistant’s replies.
Illustrative exampleFrom a question to the right productKeep every conversation moving
Give your team the context and controls to help when a shopper needs a person.
Conversation history
Read earlier messages so your team can pick up where the conversation ended.
Team takeover
Pause the assistant, reply personally, and resume AI assistance when you are ready.
Assignments and transfers
Assign a conversation to a teammate or transfer it to the right person.
Internal notes
Leave context alongside a conversation, visible only to your team.
Saved replies
Keep answers to common questions ready for your team to reuse.
Needs Attention
Find paused conversations that need a person and follow up from the inbox.
Illustrative exampleA teammate picks up the conversationRana wants to check delivery details before confirming.
Put your catalog to work
Manage the product information your shoppers and assistant rely on.
Bilingual product details
Add and edit Arabic and English names, descriptions, images, SKUs, and barcodes.
Product categories
Organize your products into categories for a clearer catalog.
Prices and discounts
Manage regular and discounted prices in Jordanian dinars.
Stock tracking and alerts
Track product quantities and choose the threshold for low-stock alerts.
Custom fields and product links
Keep extra product details in custom fields and link products to their storefront pages.
Bulk catalog import
Bring your products over using CSV, JSON, or XML files.
From ready cart to delivered order
Manage the details between a shopper’s choice and a completed delivery.
Every cart in view
Review active, abandoned, converted, and expired carts and their contents.
Assisted checkout
Edit a customer’s cart and place an order on their behalf.
Order follow-up
Review order details and update progress from placed through delivered.
Delivery fees
Set a delivery fee and the order value that qualifies for free delivery.
Minimum order amounts
Choose the minimum order value for your shop.
Checkout and address fields
Configure checkout fields and structured addresses to collect the details your shop needs.
Illustrative exampleEvery order, one step forward- Placed
- Preparing
- Dispatched
- Delivered
Cash on delivery
Know the customer behind the message
Keep the details that make each follow-up more helpful.
Customer profiles
Find customers by name, phone, or email and review their contact details.
Customer activity
Open a customer’s orders, cart, and conversation history when following up.
Customer blocking
Block or unblock customers to manage unwanted interactions with your shop.
Run the shop with your team
Give people the right access and see where your shop needs attention.
Staff and permissions
Manage staff accounts and roles so teammates have access to the tools they need.
Business and staff hours
Configure shop opening hours and staff working schedules.
Shop overview
Monitor sales, orders, stock alerts, and customer activity from your dashboard.
Response times and conversations
Track how quickly your team replies and how many conversations they handle.
Response targets and team performance
Review replies within your response target and explore individual team performance.
Workload and AI assistance
See busy hours, after-hours demand, and conversations handled by the assistant alone.
Connect Sunono to your storefront
Fit the assistant into your store and connect the systems you already use.
A widget that fits your shop
Choose the greeting, language, colors, and light or dark appearance.
Generated embed code
Install your website assistant using the snippet provided in your dashboard.
Allowed website domains
Control which website domains can use your widget.
Magento 2 orders
Connect your Magento store, check the connection, and send placed orders to it.
Website cart sync
Configure cart synchronization through a supported storefront connection.
Catalog and inventory API
Connect your own system to keep product information and stock up to date.
Order webhooks
Send order events to the external systems your team uses.
Import and integration activity
Map import columns, follow progress, retry imports, and inspect integration activity.
See what Sunono can do for your shop.
See your messaging channels, AI shopping assistance, and team inbox in a walkthrough built around your shop.