Orders
Keep every order moving
Review delivery details and follow each order from placed to delivered.
Medium roast, double cardamom6.500 JOD
RRanaReady to review
- Placed
- Preparing
- Dispatched
- Delivered
Every chat, a new order.
Sunono AI answers your customers on WhatsApp, Instagram, Messenger, and your website, day and night, in Jordanian Arabic or English, and takes the order from your real catalog.
Shop assistantIllustrative shopping journeyJourney stageProduct requestShowcase step 1 of 4
Finding the right fit
Looking through your shop’s catalog.
Understanding the request
Never makes up a price
Products, prices, and stock come from your catalog. If an item isn’t there, it says so.
Talks like your customers
Jordanian Arabic or English, answered in the language they wrote in.
Awake when you aren’t
Answers at 2 a.m., and hands the conversation to your team when it needs a person.
Try the assistant
Ask a question. Discover products. Watch your cart come together.
Habbet Hail Roastery
Live demo store · powered by Sunono AI
Explore at your own pace. Opening your cart doesn’t use a message.
Four ways in. One shared inbox.
From a product question to a team reply, bring your shop’s conversations together. Choose a channel to explore an example.
Your team’s inboxIllustrative exampleSample conversations04
WhatsApp · AI reply
Rana
WhatsAppYour assistant answers using your catalog and helps the shopper take the next step.
Explore the channels and account setup for your shop in a guided demo.
See WhatsApp in a demoA shared inbox. A team that stays in sync.
Give every conversation an owner
Assign or transfer conversations so your team knows who is following up.
Keep context with the team
Leave internal notes that help teammates pick up the conversation.
Keep useful replies close
Use saved replies for the questions your team answers often.
See who needs a person
Find paused conversations in Needs Attention and step in from the inbox.
Why not just hire someone to reply?
Keep your people. Give them the conversations that need a person, and let Sunono handle the rest around the clock.
| Replying by hand | Sunono with your team | |
|---|---|---|
| Hours | Covers a shift. Late-night messages wait until morning. | Answers day and night, weekends and holidays included. |
| Busy hours | One conversation at a time while the rest wait. | Every conversation at once, without a queue. |
| Prices and stock | Remembers them, or keeps customers waiting to check. | Reads them from your catalog on every reply. |
| Hard questions | Handles everything alone. | Passes the conversation to your team with the full history. |
Every conversation. A clearer picture.
Move from the shared inbox to orders, customer history, and stock alerts. Keep your assistant and your team in step with your business.
Shop overviewActive shop
Stock alerts
Know what needs restocking
See tracked products that reach your chosen stock threshold.
Needs attentionCustomer activity
Know the whole conversation
Customer details, carts, orders, and conversation history together.
Conversation visibleAssistant setup
Make your assistant feel at home
Choose its greeting, language, appearance, and allowed domains.
Configured by the shopYour shop, ready for conversation.
From your first product to your first conversation, setup follows four clear steps.
- 01
Bring your catalog
Add products, import a catalog file, or connect your system through the API.
- 02
Make it yours
Choose your assistant’s greeting and language. Customize the widget’s appearance for your website.
- 03
Connect your channels
Set up your messaging channels with us, or add the chat widget to your website.
- 04
Manage conversations and orders
Help shoppers with AI and team replies, then follow orders, customers, and stock from one dashboard.
Your catalog and orders, connected.
Bring your product data into Sunono and pass orders to the systems your team already uses.
- StorefrontAvailable now
Website widget
A shopping assistant that feels part of your store. Add it with an embed snippet, then make the experience yours.
- Generated embed code
- Arabic and English
- Light and dark appearance
- Native order push
Magento 2
Connect your Magento store and send placed orders directly from Sunono.
See the Magento setup - Catalog files
Bulk catalog import
Bring your products over with CSV, JSON, or XML files and track import progress.
Review import options - Custom systems
Integration API
Keep your catalog and inventory up to date, and send order events to your own system.
Read the developer docs
Before your first conversation.
Does it really speak Jordanian Arabic?
Yes. It replies in everyday Jordanian Arabic, the way your customers write, and in English when they write in English. It doesn’t switch to formal textbook Arabic.
Will it make up prices or products?
No. Product names, prices, and stock come from your catalog. Every reply is checked before it is sent, and anything your shop’s data doesn’t support is corrected or replaced.
What happens when it doesn’t know the answer?
It says so instead of guessing, and it can hand the conversation to your team. You can also set handoff rules for topics that should always go to a person.
Which messaging channels can I connect?
Explore WhatsApp business messaging, Instagram professional-account DMs, Facebook Page messages on Messenger, and website chat. Book a demo to walk through the channels and account setup for your shop.
Can my team take over from the assistant?
Yes. Your team can pause the assistant, assign the conversation, and reply from the shared inbox. Internal notes stay with your team, and you can resume the assistant when you’re ready.
Where does the assistant get product information?
From the catalog you manage in Sunono. Add products directly, import CSV, JSON, or XML files, or connect catalog and inventory updates through the integration API.
Do I need an existing website?
No. You can manage your catalog in Sunono and use connected messaging channels. If you have a website, add the chat widget. Magento 2 order delivery and the integration API can connect Sunono to your existing systems.
How much does it cost?
It depends on your channels and how many conversations your shop handles. Book a demo and we’ll recommend a plan that fits your shop.
See what Sunono can do for your shop.
See your messaging channels, AI shopping assistance, and team inbox in a walkthrough built around your shop.